The documentary work is preceded by the following steps:

• analysing the present;
• defining the database structure;
• defining the typing, search and search results screens;
• defining the printing formats;
• retrieving the existing funds.

The documentary work includes several stages: collecting, documentary treatment and distributing.
The funds are supplied by collecting the information from the collaborators and integrating the resources into the database.
The collected information is analyzed, indexed and stocked, while appropriate tools (classification plan, thesaurus) are created.
Our documentalists assist and train users to the search of the documents in the database.
They make the complex searches that require a solid knowledge of the database management.
They advise the users wishing to upload the archives and current information on the Internet.
They create personalized accesses and attach selective information to these accesses.

Senior executive services:

• creating user's accesses following the client's guidelines;
• uploading documents to the server, managing the original documents’ storage;
• integrating data from the new campaigns;
• creating reference numbers and integrating photos from the new campaigns;
• integrating edited images;
• managing download orders;
• managing physical orders (Cd's for the users unable to download, catalogues…);
• follow-up of the usage declaration;
• email hot-line (French and English);
• user's training;
• animating the media library (homepage text, homepage events,…)